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Zoho Desk implementation partner

Customer service that never drops a ticket

Workfigure implements Zoho Desk for manufacturers, product companies and service businesses — complaints, warranty, AMC and support tickets with SLAs — connected to Zoho CRM so every team sees the full customer story.

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What we set up

A service desk built around your customers.

  • Channels & routing

    Intake

    Support email, web forms, phone, chat and social channels converted to tickets and assigned by product, region or skill.

    • Multi-channel
    • Assignment rules
    • Departments

  • SLAs & escalations

    Control

    Response and resolution targets by priority and contract, with automatic escalations and alerts.

    • SLAs
    • Escalations
    • Business hours

  • Products, warranty & AMC

    Entitlements

    Products and installed assets linked to customers, with warranty and AMC contracts visible on each ticket.

    • Contracts
    • Warranty
    • AMC

  • Help centre

    Self-service

    A branded help centre and knowledge base so customers find answers and raise tickets themselves.

    • Knowledge base
    • Customer portal
    • Community

  • Reports & AI

    Insight

    Dashboards for backlog, SLA performance and customer satisfaction, plus Zia for suggestions and summaries.

    • Dashboards
    • CSAT
    • Zia
    Zia AI agents

Our method

How we implement Zoho Desk.

  1. Study

    We sit with each department — on-site in Tamil Nadu, online elsewhere — and document how work actually happens today.

  2. Design

    A written solution design and fixed-scope proposal: what Zoho will do, what we will build, and what it will cost.

  3. Build & migrate

    Configuration, customisation, integrations and data migration, reviewed with your team at every milestone.

  4. Train & go live

    Role-based training, a planned cut-over date and hand-holding through the first weeks on the new system.

Works with

Connect it to the rest of Zoho.

Every Workfigure implementation is built to connect — so data entered once flows to sales, production, accounts and reports.

FAQ

Zoho Desk: common questions.

What is Zoho Desk?

Zoho Desk is Zoho's customer service software. It turns emails, calls, web forms, chat and social messages into tickets, routes them to the right team, tracks SLAs and gives customers a self-service help centre.

Can Zoho Desk handle warranty and AMC service?

Yes. We set up products, contracts, warranty and AMC details so service teams see entitlements on every ticket, and connect Desk with Zoho CRM for the full customer history.

Can field engineers use Zoho Desk?

Yes. Engineers can work tickets from the Zoho Desk mobile app. For full field scheduling and job sheets, we combine Desk with Zoho FSM or a Zoho Creator app.

Does Zoho Desk support AI?

Yes. Zia in Zoho Desk can suggest answers, detect sentiment and summarise tickets, and we can build Zia AI agents for routine queries.

Near you

Zoho Desk support across India and abroad.

Want every customer issue tracked?

Show us how complaints and service requests reach you today. We'll design Zoho Desk around it.

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